SENIOR EXECUTIVE WITH P&L MANAGEMENT & CALL CENTER EXPERIENCE AS CEO AND COO
Mr. Surinder is Founder & CEO of CTR Factor & QuantumFLY, Chief Learning Officer at ALPFA, and Head of ALPFA Talent Solutions. His research, teaching and consulting in these roles is based on a long and successful business career spanning 27 years & 27 assignments as an executive, consultant, board member, author, entrepreneur and professor. His Linked-in profile is one of the highest viewed, and has earned 1200+ endorsements from 250 professionals in 50 different competencies.
Mr. Surinder's experience spans multiple industries, including telecom, banking, energy, transportation, retail, city government, non-profit, and healthcare at companies like Pfizer, Verizon, McKinsey, Centurylink, Capital One, Barclays, and ALPFA. This diversified background enables his direct connection to 4,250 professionals on Linked-in, and indirect connection to a 18million strong global network.
He has held C-level roles running billion dollar business units and large global functional groups:
- CEO of $1.7B regional P&L,5K employees
- CEO of $2.7B regional P&L,3K employees
- CMO of $1B P&L serving 50M customers
- CHRO of $1.8B global P&L
- Chief of Staff to COO of $39B P&L
- Global Head of $350M call center operation
- Head of Process Re-engineering of $1.2B unit
- Expert in Customer Experience at McKinsey
- Head of $3B early stage Collections at leading credit card provider
He is the author of the forthcoming book The CTR Factor: How high is your leadership quotient, former member of three boards, and former Adjunct Professor of Strategic Management at the City University of New York. In 2011, he was recognized as one of the Top 100 under 50 Senior Executives by Diversity MBA magazine.
Mr. Surinder holds a BS in Civil Engineering, an MS in Structural Engineering, an MBA in Marketing, and has finished coursework towards a PhD in Marketing.