SENIOR EXECUTIVE WITH P&L MANAGEMENT & CALL CENTER EXPERIENCE AS CEO AND COO
Mr. Surinder is Founder & CEO of CTR Factor & QuantumFLY, Chief Learning Officer at ALPFA, and Head of ALPFA Talent Solutions. His research, teaching and consulting in these roles is based on a long and successful business career spanning 27 years & 27 assignments as an executive, consultant, board member, author, entrepreneur and professor. His Linked-in profile is one of the highest viewed, and has earned 1200+ endorsements from 250 professionals in 50 different competencies.
Mr. Surinder's experience spans multiple industries, including telecom, banking, energy, transportation, retail, city government, non-profit, and healthcare at companies like Pfizer, Verizon, McKinsey, Centurylink, Capital One, Barclays, and ALPFA. This diversified background enables his direct connection to 4,250 professionals on Linked-in, and indirect connection to a 18million strong global network.
He has held C-level roles running billion dollar business units and large global functional groups:
- CEO of $1.7B regional P&L,5K employees
- CEO of $2.7B regional P&L,3K employees
- CMO of $1B P&L serving 50M customers
- CHRO of $1.8B global P&L
- Chief of Staff to COO of $39B P&L
- Global Head of $350M call center operation
- Head of Process Re-engineering of $1.2B unit
- Expert in Customer Experience at McKinsey
- Head of $3B early stage Collections at leading credit card provider
He is the author of the forthcoming book The CTR Factor: How high is your leadership quotient, former member of three boards, and former Adjunct Professor of Strategic Management at the City University of New York. In 2011, he was recognized as one of the Top 100 under 50 Senior Executives by Diversity MBA magazine.
Mr. Surinder holds a BS in Civil Engineering, an MS in Structural Engineering, an MBA in Marketing, and has finished coursework towards a PhD in Marketing.
Suri is a top notch executive and business leader. He is passionate about people, passionate about customers, and passionate about the success of the business. He also has the long experience and business acumen necessary to translate this passion into results. There are three characteristics about Suri's leadership that really stand out. First, he is truly results focused. He implemented process and cultural change to speed results delivery across the business, and improved the ways we measure and evaluate success. Secondly, he deeply understands the value of a great customer experience. He spearheaded important improvements for our customers, and helped build a customer-first competency across all job families and levels. Third, Suri is a truly committed people manager. He provides great, action-oriented feedback; he is open, genuine, and motivating. Suri will be a tremendous asset for any organization's executive team, and it is my pleasure to offer a recommendation for him.
I worked with Suri when he was VP/GM at CenturyLink. Suri is a truly dynamic leader of people who can run large organizations effectively and can drive change with a tremendous focus on results. Not only does Suri have a brilliant mind, he is an excellent communicator, has an entrepreneurial bent and can connect the dots effectively. Suri will be a great asset in any senior executive role.
Exchanging perspectives, learning, and, ultimately, collaborating with Suri Surinder have marked a fruitful relationship with an adept consultant. We recruited Suri from a selection of several consultants to contribute targeted leadership development content for ALPFA?€™s 2011 Annual Leadership Summit. The audience for the Summit is a discriminating group of professionals, ALPFA?€™s chapter officers representing 40 chapters nationwide; thus facilitation and content are critical. Suri listened thoughtfully to our needs and the particular context of our organizational dynamics. In turn, he presented a proposal that was on target. Moreover, he went above and beyond in an effort to further enhance the learning experience. The Summit was a success, in large part, based on the outstanding feedback received from his facilitation. Suri has remained involved with ALPFA on a variety of complex projects where he continually demonstrates his keen sense of nuance and leverage points for change involving human behavior dynamics and business acumen. Without reservation, I will continue to reach out to Suri for his counsel due to his swift ability to assess a situation and to offer a course of action.
I had the good fortune to work with Suri on a number of initiatives at the ALPFA Institute at the Unviersity of Arkansas Walton School of Business. Suri has an unbelievable ability to take complex issues and boil them down to simple concepts presented in a powerful way. He plows through the density of data and theory and develops practical frameworks for thinking and executing at your best. He's a complete joy to work with - personable, caring and smart as heck. I can't wait for the next opportunity to join Suri on our next adventure.
Suri Surinder has a breadth and depth of know-how in a wide array of interrelated functional business disciplines, ranging from marketing to product development to operations and customer service as well as customer relationship management. In addition, he has keen analytical skills and capabilities which he has always applied to help solve major business ops. problems. Everything that he has done in his long business career can be candled against a deep appreciation of / for the uniqueness and inherent strength of diverse business environments. In concert with this mindset, Suri has always demonstarted a deep mastery of leadership excellence practices.
Suri and I partnered on recruiting strategies for COF. He had great insight on targeting diversity candidates and selling strategically. More importantly personally, he was of great counsel to me when I was deciding to leave COF after almost 20 years. I ended up in a great position and really appreciate his time and energy in encouraging me.
When Suri was part of my organization in the late 1990s, he played a key role in the development, implementation and tracking of our international strategy and tactical efforts. He was smart, energetic and creative and contributed significantly to our success.
It has been a privilege and a pleasure to have worked with Suri in several capacities over the past few years. Suri's leadership is world class. More specifically, his ability to address challenges by implementing relevant change in a manner that not only achieves results, but creates positive energy within under performing organizations is beyond impressive.
I had the great fortune to work with Suri on a few occasions in my career. Suri is an intelligent,focused and energetic leader who communicates exceptionally with his team. Suri is a listener, who evaluates all information and obtains feedback from his team before making a decision. Suri has the unique ability to think strategically, author strategic plans while at the same time having the discipline to put in place tactical plans to make the strategic vision a reality. Suri is pleasant to work with and has a great sense of humor.