Suri Surinder

Suri Surinder

Chief Learning Officer & President of DMBA Consulting

Senior Executive (CEO/COO) leading $350M - $3B business units & global call center operations in telecom & banking

Suri's Bio

Senior Executive (CEO/COO) leading $350M - $3B business units & global call center operations in telecom & banking


Mr. Surinder is Founder & CEO of CTR Factor & QuantumFLY, Chief Learning Officer at ALPFA, and Head of ALPFA Talent Solutions. His research, teaching and consulting in these roles is based on a long and successful business career spanning 27 years & 27 assignments as an executive, consultant, board member, author, entrepreneur and professor. His Linked-in profile is one of the highest viewed, and has earned 1200+ endorsements from 250 professionals in 50 different competencies.

Mr. Surinder's experience spans multiple industries, including telecom, banking, energy, transportation, retail, city government, non-profit, and healthcare at companies like Pfizer, Verizon, McKinsey, Centurylink, Capital One, Barclays, and ALPFA. This diversified background enables his direct connection to 4,250 professionals on Linked-in, and indirect connection to a 18million strong global network.

He has held C-level roles running billion dollar business units and large global functional groups:

- CEO of $1.7B regional P&L,5K employees
- CEO of $2.7B regional P&L,3K employees
- CMO of $1B P&L serving 50M customers
- CHRO of $1.8B global P&L
- Chief of Staff to COO of $39B P&L
- Global Head of $350M call center operation
- Head of Process Re-engineering of $1.2B unit
- Expert in Customer Experience at McKinsey
- Head of $3B early stage Collections at leading credit card provider

He is the author of the forthcoming book The CTR Factor: How high is your leadership quotient, former member of three boards, and former Adjunct Professor of Strategic Management at the City University of New York. In 2011, he was recognized as one of the Top 100 under 50 Senior Executives by Diversity MBA magazine.

Mr. Surinder holds a BS in Civil Engineering, an MS in Structural Engineering, an MBA in Marketing, and has finished coursework towards a PhD in Marketing.


My Work Experience.


See where I spent time studying and gained early knowledge to prepare for my professional life.

  • Executive Education

    1995 - 2011

    PROCESS EXCELLENCE FOR EXECUTIVE LEADERS, Capital One - Richmond, VA, 2011 CONSULTING FOR EXPERIENCED LEADERS, McKinsey and Company - Long Island, NY, 2010 BASIC CONSULTING READINESS, McKinsey and Company - Florham Park, NJ, 2009 SENIOR EXECUTIVE DEVELOPMENT PROGRAM, Verizon - Basking Ridge,NJ, 2006 GLOBAL EXECUTIVE PROGRAM, Verizon - New York, NY, 1995

  • MBA

    Baruch College, City University of New York (CUNY)

    1986 - 1988

    Courses towards PhD in Marketing and MS in Statistics/Operations Research

    New York University - Leonard N. Stern School of Business

    1990 - 1992

  • Courses towards Post Graduate Diploma in Management

    Indian Institute of Management, Ahmedabad

    1984 - 1984


    Rice University

    1984 - 1986

  • HIgh School Diploma

    DTEA Higher Secondary School, Lodi Estate

    1975 - 1979

    B. Tech

    Indian Institute of Technology, Delhi

    1979 - 1984


My Skills

Business Strategy
P&L Management
Management Consulting
Executive Coaching
Executive Management
Strategic Thinking


My Interests

In the process of publishing a book entitled "The CTR Factor: How High Is Your Leadership Quotient?

Startup, Disruption

Leadership, Executive Coaching


Languages known to me



My Stats....

Work Experience

= 1 Year

= 10 Connections


Testimonials received by me

  • Suri is a top notch executive and business leader. He is passionate about people, passionate about customers, and passionate about the success of the business. He also has the long experience and business acumen necessary to translate this passion into results. There are three characteristics about Suri's leadership that really stand out. First, he is truly results focused. He implemented process and cultural change to speed results delivery across the business, and improved the ways we measure and evaluate success. Secondly, he deeply understands the value of a great customer experience. He spearheaded important improvements for our customers, and helped build a customer-first competency across all job families and levels. Third, Suri is a truly committed people manager. He provides great, action-oriented feedback; he is open, genuine, and motivating. Suri will be a tremendous asset for any organization's executive team, and it is my pleasure to offer a recommendation for him.
    Steve Carroll
    Steve Carroll
    Steve Carroll Senior Director at Capital One
  • I worked with Suri when he was VP/GM at CenturyLink. Suri is a truly dynamic leader of people who can run large organizations effectively and can drive change with a tremendous focus on results. Not only does Suri have a brilliant mind, he is an excellent communicator, has an entrepreneurial bent and can connect the dots effectively. Suri will be a great asset in any senior executive role.
    Sean Khurana
    Sean Khurana
    Sean Khurana Senior Executive Officer - Operations, Marketing, Technology
  • Exchanging perspectives, learning, and, ultimately, collaborating with Suri Surinder have marked a fruitful relationship with an adept consultant. We recruited Suri from a selection of several consultants to contribute targeted leadership development content for ALPFA?€™s 2011 Annual Leadership Summit. The audience for the Summit is a discriminating group of professionals, ALPFA?€™s chapter officers representing 40 chapters nationwide; thus facilitation and content are critical. Suri listened thoughtfully to our needs and the particular context of our organizational dynamics. In turn, he presented a proposal that was on target. Moreover, he went above and beyond in an effort to further enhance the learning experience. The Summit was a success, in large part, based on the outstanding feedback received from his facilitation. Suri has remained involved with ALPFA on a variety of complex projects where he continually demonstrates his keen sense of nuance and leverage points for change involving human behavior dynamics and business acumen. Without reservation, I will continue to reach out to Suri for his counsel due to his swift ability to assess a situation and to offer a course of action.
    Linda Andreani, M.A.
    Linda Andreani, M.A.
    Linda Andreani, M.A. Association Management Executive
  • I had the good fortune to work with Suri on a number of initiatives at the ALPFA Institute at the Unviersity of Arkansas Walton School of Business. Suri has an unbelievable ability to take complex issues and boil them down to simple concepts presented in a powerful way. He plows through the density of data and theory and develops practical frameworks for thinking and executing at your best. He's a complete joy to work with - personable, caring and smart as heck. I can't wait for the next opportunity to join Suri on our next adventure.
    Angel Gomez
    Angel Gomez
    Angel Gomez Partnering with Executives of World-Leading Companies to Build Better People, Better Leadership and Better Organizations
  • Suri Surinder has a breadth and depth of know-how in a wide array of interrelated functional business disciplines, ranging from marketing to product development to operations and customer service as well as customer relationship management. In addition, he has keen analytical skills and capabilities which he has always applied to help solve major business ops. problems. Everything that he has done in his long business career can be candled against a deep appreciation of / for the uniqueness and inherent strength of diverse business environments. In concert with this mindset, Suri has always demonstarted a deep mastery of leadership excellence practices.
    James McCullogh
    James McCullogh
    James McCullogh Telecommunications Professional
  • Suri and I partnered on recruiting strategies for COF. He had great insight on targeting diversity candidates and selling strategically. More importantly personally, he was of great counsel to me when I was deciding to leave COF after almost 20 years. I ended up in a great position and really appreciate his time and energy in encouraging me.
    Connie Buehler
    Connie Buehler
    Connie Buehler Senior Recruiting Consultant
  • When Suri was part of my organization in the late 1990s, he played a key role in the development, implementation and tracking of our international strategy and tactical efforts. He was smart, energetic and creative and contributed significantly to our success.
    Daniel Petri
    Daniel Petri
    Daniel Petri Independent Telecommunications Professional
  • It has been a privilege and a pleasure to have worked with Suri in several capacities over the past few years. Suri's leadership is world class. More specifically, his ability to address challenges by implementing relevant change in a manner that not only achieves results, but creates positive energy within under performing organizations is beyond impressive.
    George Georgiou
    George Georgiou
    George Georgiou Senior Vice President at Mercury Z
  • I had the great fortune to work with Suri on a few occasions in my career. Suri is an intelligent,focused and energetic leader who communicates exceptionally with his team. Suri is a listener, who evaluates all information and obtains feedback from his team before making a decision. Suri has the unique ability to think strategically, author strategic plans while at the same time having the discipline to put in place tactical plans to make the strategic vision a reality. Suri is pleasant to work with and has a great sense of humor.
    Edward Casale
    Edward Casale
    Edward Casale Senior Operations Executive

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